A large U.S. bank holding company wanted to improve communication with its customers and discover better ways to support them through innovation and automation. The company sought to provide a secure application, which would enable customers to manage their finances.
A few years ago, our client decided to revamp its mobile banking application and replace its legacy platform. Due to our long standing relationship with the bank, it partnered with Cognizant Digital Experience to deliver a new platform and solution. The organization needed a user-friendly and advanced mobile application that would help their customers better manage finances through simple and intuitive interactions.
Over the past few years, Cognizant's banking technology experts, upgraded and replaced its legacy vendor banking platform, moving it from a predominantly web-based experience to the next-generation of mobile banking by developing applications for iOS and Android. We also integrated mobile activity, analytics and reporting into business process management and other productivity and sales channels.
A universal application development project to build a new mobile app environment was initiated. This implementation created personalized digital banking experiences enabling customers to organize, engage and manage all aspects of their financial lives. The mobile app for iPhone, iPad and Android is a complete banking experience that enables customers to pay bills, send or receive payments with Zelle, make transfers, get credit scores and locate a local branch.